Request a Survey
Contact Us
YACCOUNT

Frequently Asked Questions

  • General
  • What is the authority of the companies using Watermanlive compared to Classification Societies and Flag States?
    • Watermanlive is the proprietary online software system of Waterman Marine Group. Waterman Marine Consultancy, part of the Waterman Marine Group is performing risk assessments, condition surveys, pre-purchase surveys and supervision for new constructions and refits of large yachts using Watermanlive. Waterman Marine Consultancy is an independent surveying and consultancy company and not linked to any classification society or flag state.

  • How safe are my details in Watermanlive?
    • Your details are stored on the servers of the Waterman Marine Group and they are protected to the highest level. Daily back-ups are made on different sites to ensure all data is fully recoverable at all times.

  • Is Watermanlive used by IACS Classification Societies?
    • Watermanlive is not currently used by any IACS Classification Society.

  • Is Watermanlive used by Flag State Administrations?
    • Watermanlive is not currently used by flag states.

  • I am a captain, why should I use Watermanlive?
    • As a captain you benefit from using Watermanlive because it keeps you up to date on eventual increased risks that were found during a risk assessment or deficiencies that were found during a pre purchase survey. It also gives you the possibility to be notified for expiry dates for all your on board certification and licenses.

  • I am an operator/manager, why should I use Watermanlive?
    • As an operator or manager for more yachts Watermanlive provides you with a strong tool that gives you an immediate and up to date view of your vessels risk status and general condition. You can deal with on board non compliancy issues for all of your vessels at the same time. You are notified automatically when one of your yachts has not resolved non compliancy or risk issues on the agreed date and you are notified about expiry dates of certificates, upcoming statutory surveys and renewal of insurance certificates.

  • I am an owner, why should I use Watermanlive?
    • For an owner, Watermanlive is a great way to keep an eye on your asset and to understand if there are any outstanding issues that increase the risk for damage or total loss.

  • I am an insurance broker, why should I use Watermanlive?
    • For an insurance broker Watermanlive gives a real time view of the yachts in your portfolio and shows instantly which yachts are a high risks. The system notifies you by email automatically when a policy is to be renewed so timely action can be taken. It further gives you a full management console that includes all relevant information to perform your job.

  • We are an insurance company why should we use Watermanlive?
    • Insurance companies and underwriters benefit most from Watermanlive that has been especially designed for these companies. Managing risk for your fleet in an efficient and user friendly way, real time and from every location. In combination with the efficient surveying services of Waterman Marine Consultancy it now gives underwriters and insurers the possibility to control risks better and to understand the insured value of the vessels in their portfolio based on the professional assessments of Waterman Marine Consultancy surveyors and consultants and the Watermanlive online fleet management system. Automated notifications of non compliancy and dynamic input from captains and engineers gives underwriters and insurers the possibility to take immediate action and exclude certain areas from cover before a claim is made.

  • I want to purchase a vessel, what are the benefits using Watermanlive?
    • When purchasing a yacht or ship, Waterman marine Consultancy can perform a pre-purchase survey on your behalf. The survey is entirely done in Watermanlive and the results of the survey can be seen online within a few hours after the survey. All reporting, deficiencies lists, certification and documentation is done online. Follow up of repairs and actions to resolve the deficiencies found are also done in the system and enables all parties to quickly complete a transaction.

  • I have a complaint about Watermanlive, who do I contact?
  • Issues
  • My vessel(s) are fully compliant with all Classification and Flag State requirements, I am still seeing increased risks for my vessel(s) in Watermanlive, how is this possible?
    • If Waterman Marine Consultancy has carried out a risk assessment on board your vessel(s) on behalf of your insurance company it is possible that we detect situations that we consider an higher risk for the insurer. Even if Class and Flag State surveyors have confirmed that your vessel(s) comply to their specific requirements, it is possible that we find situations that creates higher risks.

      As an example, your vessel has a fully compliant fire detection and alarm system on board approved by the flag and class surveyors. We could judge that there is an area in which detection is not sufficient and therefore we request to add an additional smoke detector.

  • Who decides if an issue is critical or not?
    • The professional qualified Marine Surveyors of Waterman Marine Consultancy who are carrying out the risk assessments, condition surveys and pre-purchase surveys decide whether an issue is critical enough to affect the safety of the yacht or its crew and guests.

  • How do I know if my vessel(s) having increased risks?
    • If notifications have been activated for you, you will receive an automated email message telling you that you have an increased risk detected by your surveyor and an issue has been created. You will also receive a message if the expiry date of that issue is approaching. To turn on or of notifications please contact support@watermanlive.com

  • What is the difference between an Open(Critical) and Watch issue?
    • An OPEN issue is critical in the sense that your surveyor has judged that the issue detected increases the risk for the insurance cover for the yacht because it affects the general safety, seaworthiness, safety of crew and guests, watertight integrity, fire safety or operational safety. A WATCH issue is an issue detected that should be dealt with but which does not affect one of the above items directly.

  • What do I need to do when a CRITICAL issue is open?
    • Deal with it as soon as possible and update the information in Watermanlive, view the instruction video 2 for instructions.

  • What do I need to do when a WATCH issue is open?
    • Deal with it at a convenient time that does not disturb your operations, then update the information in Watermanlive, view the instruction video 2 for instructions on how to do this.

  • How can I set an issue to ‘RESOLVED’ in Watermanlive?
    • View the instruction video 2 that shows instructions how to change the status of an issue.

  • How do I upload a proof to show that an issue is resolved on board?
    • View the instruction video 2 that shows instructions how to upload a file to an issue.

  • How do I add a comment to an open issue?
    • View the instruction video 2 that shows instructions how to change the status of an issue and how to add a comment.

  • Can I print or email the list of outstanding issues?
    • Click the PDF button at the bottom of the list of issues and you will be able to save, email and print the list. You can also view the instruction video 2 that shows instructions how to print a list of issues .

  • Survey Reports
  • How can I book a survey through Watermanlive?
  • How do I find out what the general condition of my vessel(s) is?
    • On the Yacht detail page you see if the general condition of your vessel is Poor, Fair or Good. You can also view instruction video 3 that shows you how to read and use the survey reports. If your vessel’s survey is older than 300 days you can book a survey at survey@watermanlive.com

  • Where can I find the latest survey report for my vessel(s)?
    • The latest survey report for your vessel you find under SURVEY’S on the Yacht Detail Page or under the tab ‘Technical Reports’ depending on the format of the latest report. If your vessel’s survey is older than 300 days you can book a survey at survey@watermanlive.com

  • How can I print or email a survey report?
    • On the top of the actual survey report you find a button ‘DOCUMENT’ this will generate a PDF version of the report. Usually you find also a pdf version under the tab Technical Reports. If your vessel’s survey is older than 300 days you can book a survey at survey@watermanlive.com

  • I want to purchase a vessel, what are the benefits using Watermanlive?
    • When purchasing a yacht or ship, Waterman marine Consultancy can perform a pre-purchase survey on your behalf. The survey is entirely done in Watermanlive and the results of the survey can be seen online within a few hours after the survey. All reporting, deficiencies lists, certification and documentation is done online. Follow up of repairs and actions to resolve the deficiencies found are also done in the system and enables all parties to quickly complete a transaction. You can book a survey at survey@watermanlive.com

  • Vessel Details
  • Where can I find the general details of my vessel(s)?
    • The general details for your vessel are on the Yacht Detail Page, click on the name of the yacht in the Dashboard to get there. Then click on the More Yacht Details tab to find the general details of your vessel. If you find that details are incorrect, please send us a mail at survey@watermanlive.com and we will rectify them.

  • How can I update the general information of my vessel(s)?
  • How can I upload photos and files to my vessel(s)?
    • We recommend you view the instruction videos that shows you how to upload attachments.It is very easy: just click the + add attachment button on the bottom of the Yacht Detail Page , select the file from your computer to upload and select the category under which it needs to be saved in Watermanlive. Click OK and the file will be uploaded and is available for all users with access to your vessel.

  • How and to whom do I report if details, photos or certificates for my vessel(s) are incorrect ?
  • Regulations
  • How do I know which regulations apply to my vessel(s)?
    • You find the regulations for your vessel under the orange Regulations tab on the Yacht Detail Page for your vessel. We recommend you view our instruction video 4 that shows you how to work with regulations. Automated notification will be send by email to relevant users when expiry dates are approaching or passed without action taken.

  • Where are the regulations in Watermanlive taken from?
    • The regulations that apply to your vessel are taken directly from the IMO, MCA and related flag state official websites and other official and recognized sources.

  • Who is updating the regulations for any changes and can I be notified if there are any?
    • The regulations are frequently updated according to the official IMO Marine Notices and IACS members recommendations and flag state national notifications for all type of vessels.

  • Where can I lookup details of each regulation that apply to my vessel(s)?
    • Under the regulation tab on the Yacht Detail Page you find the regulations that apply to that vessel. Many of them have active links to the related regulation website from the IMO, MCA or relevant Flag State where you find detailed information, application forms and guidelines. We recommend you view our instruction video 4 that shows you how to work with regulations.

  • How do I change the expiry and survey dates in regulations?
    • Under the regulation tab on the Yacht Detail Page you can update the expiry dates and survey dates for your certificates. Your surveyor will be notified when changes are made. We recommend you view our instruction video 4 that shows you how to work with regulations.

  • How do I upload a certificate or license?
    • Under the regulation tab on the Yacht Detail Page you click on the detail icon on the left side of the regulation. You will be directed to the detail page of that regulation. On the bottom of that page you find the + add attachment button. Click that button to upload a file from your computer. We recommend you view our instruction video 4 that shows you how to work with regulations.

  • Can I print or email the list of regulations that apply to my vessel(s)?
    • This feature is currently not yet available but will be added soon, if you need assistance or if you have any particular questions about this item please contact us at management@watermanlive.com

  • Does Watermanlive provide assistance with compliancy matters?
  • Does Watermanlive provide assistance with registration matters?
  • Does Watermanlive provide assistance for crew compliancy matters and contracts?
  • Policies
  • What policies should my vessel(s) have?
    • Hull and Machinery(H&M), Protection and Indemnity (P&I) and a Crew Accident Insurance with or without full medical cover.

  • Where can I find the policies of my vessel(s) in Watermanlive?
    • You will find information about your policies on the Yacht Detail Page under the orange Policies tab, depending on your user status and permissions you are able to view, edit , add policies and information on insured value and renewal dates. Automated notification will be send to relevant users when renewal dates for policies are approaching or passed without action.We refer to our short instruction video 5 that shows you how to work with Policies within Watermanlive.

  • How do I upload a new policy?
    • Uploading of new policies is possible under the policies tab on the main menu on top of the screen. Uploading permissions need to be activated.We refer to our short instruction video 5 that shows you how to work with Policies within Watermanlive.

  • How do I change the renewal dates on a policy?
    • Renewal dates and other details for a policy can be changed by users with the correct permissions under the policy tab on the main menu on top of the screen

  • Notifications
  • When will I be notified and how?
    • You will be notified after notifications to your valid email address have been activated by the administrator of Watermanlive. You will be notified for the following situations:
      1. A Survey is closed(finished) by one of our surveyors= you will be notified that a new survey is available for your vessel.
      2. An issue is created (Depending on settings) = you will be notified LIVE! when an issue is detected on board your vessel(s) during a survey by one of our surveyors
      3. A comment is added or something is changed to an issue = you will be notified by email that someone made a new comment, changed a date or changed the status of an issue.
      4. Issue resolved= You will be notified that an issue is resolved and that a new file has been uploaded(proof)
      5. Expiry date of an issue is approaching= 10 days before the expiry date of an issue you will receive a notification.(this gives the relevant users time to take appropriate action to resolve the issue)
      6. Expiry date for a certificate or license is approaching= 90 days and 30 days before the expiry date of a certificate or license you will be notified by email.
      7. Expiry date for a certificate or licence is overdue= you will receive a notification that the certificate is not valid anymore. YOU NEED TO TAKE IMMEDIATE ACTION!
      8. Changes = notifications will be send out when changes to regulations, issues and policies are made.
      9. Policy renewal dates= When a policy renewal date is approaching a notification is send out 90 days before the renewal date.
      10. Survey longer then 300 days ago= A notification will be send out when the last survey is longer than 300 days ago , giving surveyors and insurance company time to schedule a new inspection.

  • How do I set my preferences for notifications?
    • At this moment all notification preferences are set by the administrator of Watermanlive.If you have specific requests or questions then please contact us at support@watermanlive.com. In the near future it will be possible to turn on and off one or more notifications or to receive notifications only on a weekly basis.

  • Contact
  • How do I contact the people at Watermanlive?


Latest News: